Christian Kapeta

From: £15.30

per hour

Additional information

Age Group

Highest Level Of Education

Tertiary Education (certificate)

Industry Experience

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Language

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Software Skills

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Christian Kapeta is an accomplished Customer Support professional with an impressive decade-long career, specializing in providing exceptional support in the French language. His expertise spans across diverse industries including Airlines, Insurance, and SaaS. Christian’s proficiency extends to using a range of tools such as CircleLoop, Hubspot, Intercom, Microsoft Teams, MS Office, Slack, and Zendesk for seamless communication and comprehensive support delivery.

Throughout his career, Christian has consistently displayed a strong commitment to elevating customer experiences across various sectors. His adeptness in utilizing multiple support platforms showcases his versatility and technical acumen. Christian’s dedication to resolving complex inquiries and providing tailored solutions positions him as a reliable resource for delivering exceptional support experiences in French.

Whether optimizing workflows, addressing industry-specific needs, or ensuring effective communication, Christian’s customer-focused approach and mastery of support tools make him an invaluable asset for any team seeking to provide top-tier French language customer support services in sectors ranging from Airlines to Insurance and SaaS.

Description Average Score
Attention to detail (textual)
Matching information
Filtering Information
Comparing statements for differences
Checking the consistency of information
English (Proficient/C1)
Grammar & Vocabulary
Forming complete sentences
Reading comprehension
Listening comprehension
English (Proficient/B1)
Grammar & Vocabulary
Forming complete sentences
Reading comprehension
Listening comprehension
Zendesk CS
General knowledge of the platform
Ticket handling
Managing statistics and reporting
Automation and integration
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