Start enjoying the benefits of reduced payroll costs, access to a large staffing pool and the flexibility to rapidly scale up or down based on your business needs.
ARC Business Process Outsourcing specializes in inbound contact centre support and outbound sales for companies based in Germany, France, UK, USA, Australia, New Zealand and Canada. Although we are by no means restricted in so far as regions we support, nor in the nature of the services we provide.
For your everyday customer support requirements, we offer you omnichannel support in French, English and Portuguese.
T1, T2 and T3 Technical Support across a multitude of specializations as well as general desktop support.
Cutting down the call time of your senior staff and filling up diaries. Maintain quality appointments whilst reaching more prospects or clients.
A wide range of sales experts ready to augment and amplify your sales pipelines and increase your revenue.
A team of seasoned debt collection agents & systems to help you collect your book.
Campaign-based research projects and brand activation specialists to assist with almost any campaign imaginable.
Did you know that by outsourcing you could be saving up to 80% on your monthly salary expenses all while increasing your services and/or sales teams. Outsource to ARC for massive returns, not only for cost reduction, but for growth, quality and peace of mind.
To deliver excellent customer service we believe that it is imperative to innovate. From technology to systems, we are constantly craving innovation.
The main focus of ARC Business Process Outsourcing is to create sustainable business relationships and nurturing said relationships for a mutually beneficial result.
To remain accountable to our staff, our clients and our mission without exception
According to the Society for Human Resource Management, it costs an average of $4,425 to hire a new employee, with a time-to-fill of 36 days—and that’s just the beginning. It can take up to 18 months for a sales agent and customer support agent to deliver a return on the investment of their hire, and the average tenure of an agent is only 14 to 30 months.
Outsourcing Sales & Customer Support to experts with readily trained Sales and Support Agents allow Saas Companies to rapidly expand and increase their overall reach.
Travel is burgeoning again post-pandemic leaving many travel service providers overwhelmed and understaffed.
In an industry where turnaround time is critical to securing availability and rates, having experiences Reservations Agents able to capture and secure travel requests and reservations, ARC offers a large pool of experienced and accredited travel agents to take on any travel demands.
Travel and tourism runs in our DNA and ARC was born in the travel sector.
Online gaming and sports betting has grown at a rapid pace over the last 5 years and with this growth comes an ever-increasing demand for support and sales to valued players.
ARC provides a turnkey, one-stop player engagement and wellness facility ranging from upselling features and platforms to billing assistance.
Did you know?
ARC offers a 24/7, 365 contact centre service.
Insurance is very personal but also requires a lot of compliance checks from agents servicing this sector. ARC provides FAIS Accredited agents, experienced in the sector and able to assist on a B2B as well as B2C basis.
ARC understands the need for discretion and confidentiality and all financial services agents have private work spaces.
5 Niblick Way | Somerset West | | Western Cape | South Africa
☏ South Africa +27 87 809 0030
☏ UK +44 20 8064 2843
ARC Business Process Outsourcing ® 2020