AMPLIFY YOUR BUSINESS, OUTSOURCE YOUR WORKFORCE

OUTSOURCE YOUR CUSTOMER SUPPORT, OUTBOUND SALES, COLLECTIONS & OTHER NON-CORE FUNCTIONS TO ARC

Start enjoying the benefits of reduced payroll costs, access to a large staffing pool and the flexibility to rapidly scale up or down based on your business needs.

Our core services

ARC Business Process Outsourcing specializes in inbound contact centre support and outbound sales for companies based in Germany, France, UK, USA, Australia, New Zealand and Canada. Although we are by no means restricted in so far as regions we support, nor in the nature of the services we provide.

South Africa is fast becoming one of the top leaders for business process outsourcing.

5 Reasons to outsource your business processes to South Africa

Did you know that by outsourcing you could be saving up to 80% on your monthly salary expenses all while increasing your services and/or sales teams. Outsource to ARC for massive returns, not only for cost reduction, but for growth, quality and peace of mind.

1

Evolving capabilities for next gen services

South Africa is pivoting towards the delivery of next-generation contact centre and digital services
In the core strength of the contact centre, companies have successfully demonstrated capabilities for high-quality, multi-channel customer experience, supplemented by deep customer analytics

2

First world infrastructure and enabling environment

High quality of life with superior business and operating environment infrastructure
A wide variety of government support in areas of skill development and infrastructure incentives for increased investment in the BPO sector
Global contact centre standards ISO 18295 are based on South African standards (the global standard development was led by South Africa)

3

Good quality, English speaking talent

Availability of highly skilled, English speaking talent pool with neutral accent and very high empathy levels
Additional talent pool through impact sourcing
Cultural affinity with the United Kingdom, Australia, and, increasingly, the United States
Recognized domain knowledge in the banking and financial services sector
Availability of talent across multiple global delivery location options across the country

4

Strong foundation in contact centre and niche areas of work

Apart from contact centres, which has been one of the key strengths of South Africa’s BPO industry, the scope of international delivery has expanded into non traditional areas of work, such as financial services, legal process services, and healthcare

5

Significant costs savings

Cost of operations are at least 50-60% lower than those in the United Kingdom, the United States, Canada and Australia for both voice and non-voice work
Incentives further reduce the costs to bring them in range of costs in the Philippines and India

Industries

Insurance

Insurance is very personal but also requires a lot of compliance checks from agents servicing this sector. ARC provides FAIS Accredited agents, experienced in the sector and able to assist on a B2B as well as B2C basis. ARC understands the need for discretion and confidentiality and all financial services agents have private work spaces.

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SaaS

According to the Society for Human Resource Management, it costs an average of $4,425 to hire a new employee, with a time-to-fill of 36 days—and that’s just the beginning. It can take up to 18 months for a sales agent and customer support agent to deliver a return on the investment of their hire, and the average tenure of an agent is only 14 to 30 months. Outsourcing Sales & Customer Support to experts with readily trained Sales and Support Agents allow Saas Companies to rapidly expand and increase their overall reach.

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Sports betting & eGaming

Online gaming and sports betting has grown at a rapid pace over the last 5 years and with this growth comes an ever-increasing demand for support and sales to valued players. ARC provides a turnkey, one-stop player engagement and wellness facility ranging from upselling features and platforms to billing assistance. Did you know? ARC offers a 24/7, 365 contact centre service.

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eCommerce

eCommerce is well known for high volume client touchpoints as well as seasonal and promotional fluctuations. Outsourcing or offshoring is an ideal solution for eCommerce businesses. It allows for rapid team upsize or downsize but it also gives the business access to the ARC multilingual teams. Whether dedicated or shared services, ARC provides the perfect business solution for its eCommerce clients.

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Travel & Tourism

Travel is burgeoning again post-pandemic leaving many travel service providers overwhelmed and understaffed. In an industry where turnaround time is critical to securing availability and rates, having experiences Reservations Agents able to capture and secure travel requests and reservations, ARC offers a large pool of experienced and accredited travel agents to take on any travel demands. Travel and tourism runs in our DNA and ARC was born in the travel sector.

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Mobile Apps

High volumes of consumer touchpoints varying from live chat to email support, requiring worldwide, multilingual support? In 2021, more than 100 billion apps were downloaded for the first time, and that is expected to reach 200 billion by 2025. Augment your chatbots with our agents to deliver a truly seamless service.

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Our core values

INNOVATION

To deliver excellent customer service we believe that it is imperative to innovate. From technology to systems, we are constantly craving innovation.

SUSTAINABILITY

The main focus of ARC Business Process Outsourcing is to create sustainable business relationships and nurturing said relationships for a mutually beneficial result.