Contact Centre Cost Calculators

Find out in a few second how many agents you will need from ARC and what the estimated cost would be compared to an inhouse contact centre or sales office.

Get started

ARC Business Process Outsourcing specializes in inbound contact centre support for companies based in Germany, France, UK, USA and Canada.  Although we are by no means restricted in so far as regions we support, nor in the nature of the services we provide.

South Africa is fast becoming one of the top leaders for business process outsourcing. 

Why outsource to South Africa?  Based on a research document released by the Everest Group in 2018, there are 5 primary motivating factors.

01

First world infrastructure and enabling environment

  • High quality of life with superior business and operating environment infrastructure
  • A wide variety of government support in areas of skill development and infrastructure incentives for increased investment in the BPO sector
  • Global contact centre standards ISO 18295 are based on South African standards (the global standard development was led by South Africa)

02

Good quality, English speaking talent

  • Availability of highly skilled, English speaking talent pool with neutral accent and very high empathy levels
  • Additional talent pool through impact sourcing
  • Cultural affinity with the United Kingdom, Australia, and, increasingly, the United States
  • Recognized domain knowledge in the banking and financial services sector
  • Availability of talent across multiple global delivery location options across the country

03

Evolving capabilities for next gen services for digital contact centre

  • South Africa is pivoting towards the delivery of next-generation contact centre and digital services
  • In the core strength of the contact centre, companies have successfully demonstrated capabilities for high-quality, multi-channel customer experience, supplemented by deep customer analytics

04

Strong foundation in contact centre and niche areas of work

  • Apart from contact centre, which has been one of the key strengths of South Africa’s BPO industry, the scope of international delivery has expanded into non traditional areas of work, such as financial services, legal process services, and healthcare

05

Significant costs savings

  • Cost of operations are at least 50-60% lower than those in the United Kingdom, the United States, Canada and Australia for both voice and non-voice work
  • Incentives further reduce the costs to bring them in range of costs in the Philippines and India

Our Core Services

Customer Support

Techical Support/Help Desk

Outbound Appointments/Transfers

Multilingual Contact Center

Business Process Outsourcing

Data Entry

Accounting

Virtual Assistance

Back Office Support

Development

Web Design and Development

Software Development

Our Core Values

INNOVATION

To deliver excellent customer service we believe that it is imperative to innovate. From technology to systems, we are constantly craving innovation.

SUSTAINABILITY

The main focus of ARC Business Process Outsourcing is to create sustainable business relationships and nurturing said realtionships for a mutually beneficial result.

ACCOUNTABILITY

To deliver excellent customer service we believe that it is imperative to innovate. From technology to systems, we are constantly craving innovation.

Outsource to South Africa for Massive ROI

From just $15 per hour you save up to 80%

 

We, the staff and founders of ARC Business Process Outsourcing have committed ourselves to always be accountable to our customers and our customers’ customers. 

Our Customer Base

Our customer base is mainly in the following industries. But our approach to industry is simple, assimilate, and grow.


  • Hospitality
  • Travel & Tourism
  • SaaS
  • eCommerce
  • Finance and Accounting
  • Utility Services
  • Education