The ARC Academy
“We understand that with no education it is extremely difficult to achieve success. At the same time, we have mastered the art of identifying individuals who have not been given the opportunity to prove themselves, those individuals who have been told you don’t have enough experience or education or quite simply put, the previously disadvantaged.
We understand that if we allow our previously disadvantaged backgrounds to define us that we are accepting a mediocre survival-based lifestyle for now and our future. This means we are at any given time accepting that the way things were is the way things are going to be. We are simply not ok with this rhetoric and believe that the power is within us all to change this mindset. Once this is achieved success is inevitable as our driving force is intrinsic.
With this philosophy and mind-set, we have set out to create an incubator for talented and ambitious individuals where we will nurture their skills and grow their careers. This is our top, non-negotiable, objective.”
– Farah Lippert CEO & Co-Founder
Cape Town and the Western Cape as a whole, is fast gaining market share in the Business Process Outsourcing Arena. Outsourcing to countries such as the United States, Canada, United Kingdom and Australia.Allowing South African Contact Centres to generate revenue in foreign currency.
Business Processing Outsourcing (BPO) is already a major industry in the Western Cape.
Over 130 operations employ over 25,000 people, making it one of the top ten employers and 2022 is projected to be a new record year in terms of growth for this industry. The Western Cape is an attractive destination for global BPO companies as a result of our highly skilled talent pipeline who offer high empathy, cultural affinity and niche domain skills. We also offer world-class infrastructure and enabling environments together with investment incentives and good quality of life.
Furthermore, the BPO sector is a great example of business resilience and adaptation, which despite the challenges of the Covid-19 pandemic, has created 7 354 additional jobs in the last year in the Western Cape.
The Helderberg and Overberg region has an abundance of young school leavers, struggling to find sustainable employment and at present the options for a young school leaver varies between farm labour and retail work with no, or slow career progression.
Over the past 2 years we have interviewed thousands of candidates to fill seats for campaigns and projects and the talent pool has proved vast. The opportunity pool, on the other hand, is very shallow.
We aim to change this.
By providing experiential training to 100 learners per year, we can ensure gainful employment in any of the below positions:
- Contact Centre Agent/Consultant
- Contact Centre Supervisor
- Contact Centre Coach
- Contact Centre Manager
- Customer Service Representatives
- Customer Care Consultants
- Direct Selling
- Data Capturing
- Other IT Related Fields
- Administration Clerks
- Switchboard Operators