AMPLIFY YOUR BUSINESS, OUTSOURCE YOUR WORKFORCE

OUTSOURCE YOUR CUSTOMER SUPPORT, OUTBOUND SALES, COLLECTIONS & OTHER NON-CORE FUNCTIONS TO ARC

Start enjoying the benefits of reduced payroll costs, access to a large staffing pool and the flexibility to rapidly scale up or down based on your business needs.

Our core services

ARC Business Process Outsourcing specializes in inbound contact centre support and outbound sales for companies based in Germany, France, UK, USA, Australia, New Zealand and Canada.  Although we are by no means restricted in so far as regions we support, nor in the nature of the services we provide.

Customer
Support

For your everyday customer support requirements, we offer you omnichannel support in French, English and Portuguese.

Technical
Support/Help Desk

T1, T2 and T3 Technical Support across a multitude of specializations as well as general desktop support.

Outbound
Appointment Setting

Cutting down the call time of your senior staff and filling up diaries. Maintain quality appointments whilst reaching more prospects or clients.

Outbound
Sales

A wide range of sales experts ready to augment and amplify your sales pipelines and increase your revenue.

Debt
Collection

A team of seasoned debt collection agents & systems to help you collect your book.

 

Research & Activations

Campaign-based research projects and brand activation specialists to assist with almost any campaign imaginable. 

Shared Services
Dedicated Services
Dedicated Services
Shared Services
Dedicated Services
Dedicated Services
Shared Services
Dedicated Services
Shared Services

South Africa is fast becoming one of the top leaders for business process outsourcing. 

5 Reasons to outsource your business processes to South Africa

Did you know that by outsourcing you could be saving up to 80% on your monthly salary expenses all while increasing your services and/or sales teams. Outsource to ARC for massive returns, not only for cost reduction, but for growth, quality and peace of mind.

1

Evolving capabilities for next gen services

  • South Africa is pivoting towards the delivery of next-generation contact centre and digital services
  • In the core strength of the contact centre, companies have successfully demonstrated capabilities for high-quality, multi-channel customer experience, supplemented by deep customer analytics

2

First world infrastructure and enabling environment

  • High quality of life with superior business and operating environment infrastructure
  • A wide variety of government support in areas of skill development and infrastructure incentives for increased investment in the BPO sector
  • Global contact centre standards ISO 18295 are based on South African standards (the global standard development was led by South Africa)

3

Good quality, English speaking talent

  • Availability of highly skilled, English speaking talent pool with neutral accent and very high empathy levels
  • Additional talent pool through impact sourcing
  • Cultural affinity with the United Kingdom, Australia, and, increasingly, the United States
  • Recognized domain knowledge in the banking and financial services sector
  • Availability of talent across multiple global delivery location options across the country

4

Strong foundation in contact centre and niche areas of work

  • Apart from contact centres, which has been one of the key strengths of South Africa’s BPO industry, the scope of international delivery has expanded into non traditional areas of work, such as financial services, legal process services, and healthcare

5

Significant costs savings

  • Cost of operations are at least 50-60% lower than those in the United Kingdom, the United States, Canada and Australia for both voice and non-voice work
  • Incentives further reduce the costs to bring them in range of costs in the Philippines and India

Our core values

INNOVATION

To deliver excellent customer service we believe that it is imperative to innovate. From technology to systems, we are constantly craving innovation.

SUSTAINABILITY

The main focus of ARC Business Process Outsourcing is to create sustainable business relationships and nurturing said relationships for a mutually beneficial result.

ACCOUNTABILITY

To remain accountable to our staff, our clients and our mission without exception

Software Integrations

Industries

SaaS

SaaS (1)

According to the Society for Human Resource Management, it costs an average of $4,425 to hire a new employee, with a time-to-fill of 36 days—and that’s just the beginning. It can take up to 18 months for a sales agent and customer support agent to deliver a return on the investment of their hire, and the average tenure of an agent is only 14 to 30 months.

Outsourcing Sales & Customer Support to experts with readily trained Sales and Support Agents allow Saas Companies to rapidly expand and increase their overall reach.

Travel & Tourism

Travel is burgeoning again post-pandemic leaving many travel service providers overwhelmed and understaffed.

In an industry where turnaround time is critical to securing availability and rates, having experiences Reservations Agents able to capture and secure travel requests and reservations, ARC offers a large pool of experienced and accredited travel agents to take on any travel demands.

Travel and tourism runs in our DNA and ARC was born in the travel sector.

Sports betting & eGaming

Online gaming and sports betting has grown at a rapid pace over the last 5 years and with this growth comes an ever-increasing demand for support and sales to valued players.

ARC provides a turnkey, one-stop player engagement and wellness  facility ranging from upselling features and platforms to billing assistance.

Did you know?
ARC offers a 24/7, 365 contact centre service.

Insurance

Insurance is very personal but also requires a lot of compliance checks from agents servicing this sector.  ARC provides FAIS Accredited agents, experienced in the sector and able to assist on a B2B as well as B2C basis. 

ARC understands the need for discretion and confidentiality and all financial services agents have private work spaces.

Let's start your outsourcing journey today. Reach out to our team of account managers.

5 Niblick Way | Somerset West | | Western Cape | South Africa

☏ South Africa +27 87 809 0030

☏ UK +44 20 8064 2843

info@arcbpo.com

ARC Business Process Outsourcing ® 2020